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2.1 Based on 25 reviews
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    • Service 7
    • Rude manager 6
    • Quality of service 5
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I tried Zips in Silver Spring on Tech Road I believe. Every time I got items back, the pants had several creases in them and the shirts were just terrible. The firstt time I took them back and waited for them to reclean them and iron them. Still when we checked, they still had several creases in the pants. They had to iron each one to fix them. Again I tried them and the same thing, many creases. The owners daughter told me she would personally... Read more

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I would like to make a suggestion on the receipts that are attached to the clothing when picked up by the customer. Each tag has the customers full name and phone number. I understand using this for your system when someone brings in clothing, but with all of the scams and security breaches going on, I do not think it is smart to have the customers full name and access to their phone on their clothing. Many times I have gone to my local Zips and... Read more

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Full of *** cleaners, gave them pure silk garment with out any stain on it, and received it back with white stains on it and plus its not even silk anymore. The whole fabric texture is ruined. And the manager of the zips does not agree and its ruined. Highly unrecommending it. Plus, it says on their website they will not take the garments if there is a possiblity of damage to the garment. However, when turning it in i informed them that its pure... Read more

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i had the WORST consumer experience EVER at Zips on Washington Blvd. Manager was rude, customer service was awful and my clothes were damaged. i would never go there again and would not recommend them to a dog even if it were FREE. they need to be closed.

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I had bad experiences with them in Essex too. Four of my TM. shirts were missing for months. Sometimes I noticed they just ironed my dirty clothes without cleaning. There were many instances they will tag my shirts with stains that they claim it's impossible to remove, all I do is to put detergent on such and I wash off the stain and it is clean. The are better off when you do your washing at home just give them to iron. The manager is good at... Read more

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I am so sick and tired of writing all this stuff and nothing or no one is trying to get to the bottom of this issue that will be going on 7 months in July. This is bad business.

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Poor cleaning job not happy problem unresolved by colesville New Hamshire age & Randolph rd been customer 10 yrs first complaint manager saw problem refused to do again

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I pd for the cleaning of my 100% wool blanket at the zipps cleaners on columbia avenue in lancaster ,pa. They shrunk it. They washed it instead of dry cleaning it.I paid 189.00 on sale in freeport, maine, at the LL Bean outlet store for a twin blanket for his graduration present from high school. He lives in Boston and went to college in new hampshire. When he came home on spring break, he said he needed his blanket for school i told him I would... Read more

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Zips Dry Cleaner at the Lanham Maryland's location has shows a lack of professionalism in there quality of service when they make a mistake with your garment. I submitted two white shirts uniform that I need for work, to be cleaned on a Friday evening to be picked up on a Saturday evening. I received no notification prior to my arrival that my two white shirts were dyed over by other garments in the wash, out of all the white shirts in the... Read more

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It's Monday morning at 7:20am the Lanham location doesn't have a cashier. Customers are waiting, door locked, no one paying any attention to is. I have been coming here for three years. This is a mess. Will find another cleaners

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