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1.6

Zips Dry Cleaning in Silver Spring Maryland on Tech Road is getting worse by the day. Almost each time I pick up my husband shirts they are still dirty.

Today I dropped off 7 shirts and I told them to make sure to clean the neckline, sleeves and also to fix the broken buttons due to their heat. She typed all that in the system. when I came to pick up the shirt's all seven shit's were still dirty. The neckline and sleeves still were dirty and the buttons were not repaired.

It look like they just ironed the *** and gave it back to me. On top of that there were black marks all over the shirts that was not there before. They blamed that on the machine. Needless to say I was so pissed.

I explained to the manager what happend and that It looks like nobody is doing their job because this is a reoccurring issue. She retyped everything and took my shirts back to re clean and apologized. However, she didn't even offer me a free cleaning . Since this is an recurring issue I decided to write this letter so that someone from the corporate office will come and visit the store to make sure that they are doing there job not a mediocre .

I have attached the receipt so you can see what they didn't do basically everything. This is unacceptable . I hope you will take care of this continues issue with the store. Hopefully you will write me back as to how you handled this case..

If not, I will keep you posted. Thank you for listening.

Reason of review: Bad quality.

Location: 12144 Tech Rd, Silver Spring, MD 20904, USA

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