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Zips Dry Cleaners - Alteration department needs help
Took two brand new suit pants to be hemmed. Both came back undone. One pair was ruined. Ruined my brand new (still have the tags on) suit pants. I only wanted them hemmed! They cut them off, started to hem them, pressed new seems into my pants, took out the stitching...
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1.0
I didn't like
  • Poor quality of service
#1290341
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My Calvin Klein suit was ruined at the Pittsburgh, PA - 3005 Banksville Rd., Pgh, PA 15216 location. Owner Cheryl refuses to reimburse me so I can replace the suit her staff ruined. It has been 3 weeks since I filed a complaint about my suit and she still has not try...
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#1283871
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Approximately 2 weeks ago my husband had a hunter green J.H. Bean shirt laundered and while sitting in a meeting at work he noticed that there appeared to be pinkish spots all over the shirt. He returned to the Germantown location that same day while wearing the shirt...
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1.0
I didn't like
  • Service and manager
  • Poor quality of service
  • Rude manager
#1270099
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Unfortunately, I recently had a terrible experience with the owner, Brad Vago. I was trying to understand why it takes Zips Dry Cleaner 1 week to put 1 button on a shirt. I dropped off the my shirt on Saturday, May 26th; however, it will not be ready for pick-up until...
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2.7
I didn't like
  • Owner
#1267556
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Zips Dry Cleaners - I want my stuff

Who is the owner or someone with some basic customer service skills of the zips in Woodbridge, va on miniville Rd . My cloths have been missing for almost 30 days I can’t get a straight answer from the supposeably manager there. Can some on please contact me
1.3
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1264847
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Zips Dry Cleaners - Poor cleaning

Taken my work uniform to zip when I picked up my uniforms my shirts had stains on them never experience anything like this. Won’t recommend zip for dry cleaning.
2.3
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1243090
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Zips Dry Cleaners - They lose, Steel my clothes and never compensate!
I've filled out four claims in the past 9 months for lost / stolen articles and they never follow up. They say they'll call me about it and never do, then claim they lost my claims form! They have lost $1,000's worth of my clothes. When I threaten to take...
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1.0
I didn't like
  • Rude manager
  • Staff behavior
  • Consistently losing my clothes
#1226212
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Zips Dry Cleaners - Mess of my cloth
Zips Dry Cleaners - Mess of my cloth
The one taylor ave I’m tired of putting my cloth n their first they a hole n my puma shirt n now mess my pant up I take good care of my cloth n this would have never been like this don’t make sense went u put your cloth n other people hand n they don’t care how they...
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1.1
#1224249
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Zips Dry Cleaners - HORRIBLE
Zips Dry Cleaners - HORRIBLE
Zips Dry Cleaners - HORRIBLE
Zips Dry Cleaners - HORRIBLE
Zips Dry Cleaners - HORRIBLE
The Germantown Zips cleaner is horrible. I used to go to the Rockville, MD location and it was very good no problems but then when I went to the Germantown, Md location as a new customer, they broke all my buttons. I even had a new Michael Kors shirt I brought in that...
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1.0
#1223021
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Zips Dry Cleaners - Misleading customers

The Falls Church location (Columbia Pike) gives you out of date coupons and when you try to use them they told you there's nothing they can do. One week ago, they gave me 2 coupons dated 02/14/2018 for expiration
2.4
Details
Billing Practices
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1208715
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