Zips Dry Cleaners
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Zips Dry Cleaners Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zips Dry Cleaners has 1.9 star rating based on 96 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Pricing, Customer service and quality of cleaning, Same day and next day service.
Cons: Service, Poor quality of service, Rude manager.Recent recommendations regarding this business are as follows: "Don’t go to Zips on Washington Blvd", "Asked question", "Other Zips are better than the Dumfries, VA store. I won't be going there again.", "Inspect the product before you take it home. And do not give expensive clothing to Zip", "The problem was taken care of already the cleaner call my mom to give her clothes".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zips Dry Cleaners has 1.9 star rating based on 96 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Pricing, Customer service and quality of cleaning, Same day and next day service.
Cons: Service, Poor quality of service, Rude manager.Recent recommendations regarding this business are as follows: "Don’t go to Zips on Washington Blvd", "Asked question", "Other Zips are better than the Dumfries, VA store. I won't be going there again.", "Inspect the product before you take it home. And do not give expensive clothing to Zip", "The problem was taken care of already the cleaner call my mom to give her clothes".
Most users ask Zips Dry Cleaners for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Zips Dry Cleaners Reviews
"Poor service"
I dropped clothes off at the laurel store on Baltimore Ave at 8:30 Saturday morning. November 20, 2021. I received no notification they were done. I need them...
"Poor service at Washington Blvd Baltimore. 2nd time"
Poor service. Shirts wrinkled. Said I had to wait for a mgr. Other time I got a phone call earlier in morning saying that I was giving another customer...
Frederick, Maryland
Poor service at Washington Blvd Baltimore. 2nd time
User's recommendation: Don’t go to Zips on Washington Blvd
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dumfries, Virginia
Poor Customer service at Dumfries store
When I picked up my uniform at the Zips Dumfries location, the cashier, says her name is Emily, was very rude and disrespectful after I noticed the hem in the pants seam had fallen out.
She was rude and did not want to help me. When I asked for my receipt she tried to give me a receipt from the trash can.
She and her coworkers also said something in another language besides English.
Repair needs to be done for not only my pants seam, but also Emily's rude behavior.
The manager, Julia, didn't apologize for Emily's rude behavior. She suggested I come back and drop off the pants to wait several days for them to be fixed.
Why would I ever come back to this Zips location let alone trust them to fix the hem?
Is there anyone who will take accountability for this?
Respectfully,
Larry Dickerson
larryd.soularian@***.com
202.860.4825
- Cheap price and quick turnaround
- Poor customer service
- Alteration issues
Preferred solution: Full refund
User's recommendation: Other Zips are better than the Dumfries, VA store. I won't be going there again.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baltimore, Maryland
Noone responds
User's recommendation: Don't use this cleaners!
Rockville, Maryland
Shirt ruined.
Preferred solution: Full refund
User's recommendation: Inspect the product before you take it home. And do not give expensive clothing to Zip
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Upper Marlboro, Maryland
"To transfer money from one cleaner to another"
Website misleading
- Price too high
Preferred solution: Apology
User's recommendation: Asked question
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sterling, Virginia
Missing Item and Unresponsive Store Manager
Hello,
I have followed up multiple times via email and phone with the store manager Angie Garrido, but have not heard back. I am following up once again regarding the complaint made on Monday, August 7th 2023.
I dropped off my fiance's men's white long sleeved dress shirt on Friday, August 4th along with several other items.
I came back to pick it up on Monday, August 7th. Most of our items were correct, except for the white long sleeved dress shirt was missing, and replaced with someone else's men's button down white shirt with palm trees on it. I let the cashier and the store manager Angie Garrido know that this was not our shirt. We tried locating my fiance's shirt but were not successful.
Angie told me since the store was closing soon that she would take my information and email me the complaint form, and snce it takes approximately 30 days to get a refund, she assured me we would use Monday's date.
As of yet, I have not heard back from anyone. I called the store today and left Angie a message, but was told she is gone for the day.
Please let us know next steps and us the form immediately if it needs to be completed in order to initiate a refund.
Preferred solution: Reimbursed for missing item and a sincere apology.
Feasterville Trevose, Pennsylvania
Clothes
User's recommendation: The problem was taken care of already the cleaner call my mom to give her clothes
Baltimore, Maryland
I have a question about one of your policies.
Philadelphia, Pennsylvania
Badly damaged
Baltimore, Maryland
Poor customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Uniform shirts .. terrible ironing
- Have done a great job in the past
- Terrible job second time
Preferred solution: The shirts ironed correctly.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Courtland, Virginia
Damaged garment.
- Not taking responsibility for ruining my expensive sweater
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Aylett, Virginia
Unsatisfactory
Jacksonville, Florida
Poor service
I dropped clothes off at the laurel store on Baltimore Ave at 8:30 Saturday morning. November 20, 2021.
I received no notification they were done. I need them for my trip to Jacksonville, FL Monday morning November 22. I was at the store at 7 AM Monday morning and was told they were not ready. I replied your policy is in by 9 out by 5.
I asked if in can have the name and number of your manager. In a strong not pleasant tone, she said NO. I said I will file a complaint and left the store.
A customer who had just walked in with an arm full of clothes immediately turned it left the store.
I tried calling age store today, from Jacksonville at 3:00 and no one answered. I tried calling right back and still got no answer.
Last week I had to pickup up some of my wife's clothes that were lost in October.
As of this email I still havecnot received an email about my clothes I dropped off Saturday.
Can someone please respond back.
Hanover, Maryland
HORRIBLE PLACE
- Pricing
- Customer service
- Ruin my clothes
Preferred solution: Full refund
User's recommendation: Stay far far away
About
Zips is a dry cleaner in in Baltimore-Washington area. The company was founded in 1996. Today, Zips is one of the largest chains of dry cleaners in Baltimore-Washington area. Currently, Zips operates more than 30 stores and keeps on growing. Exceptional services and affordable prices make Zips one of the most popular dry cleaners. Zips is aimed to provide clients with high quality services. Zips is strongly involved in local community. Zips makes dry cleaning services available for everyone. Millions of people have already made sure Zips is really worth dealing with. When it’s about dry cleaning, Zips is what you need!
Zips Dry Cleaners is ranked 39 out of 343 in Cleaning Services category
USA
Companies Similar to Zips Dry Cleaners
Tidy
“They literally hire thieves and criminals to come into your house to rob you! Do not use! When dealing...“
The Maids
“Good Job! Very pleased with the work performed. They came at the time that was scheduled. I plan to use...“
Domestic One
“Trying to install a new air conditioner in my camper needed some help and I kept getting hung up on...“
Maid Brigade
“I have used Maid Brigade for about 4 months and then we went to Florida for the winter. I was very...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.