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Zips Dry Cleaners - Great customer service

I received great customer service at the Zips in Lanham from Associate Gregory
#1446698
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Zips Dry Cleaners in Lanham, Maryland - Excellent service from Gregory -Lanham, Md

Gregory was prepared, anxious to serve, greeted with a smile
5.0
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
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#1426922
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Zips Dry Cleaners - Good experience

Kelzian S. -- employee at Zips in Annapolis; very pleasant and efficient
#1417421
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Zips Dry Cleaners in Lancaster, Pennsylvania - I delivered a vintage football Jersey that was next to new and they ruined it. The manager refused to provide his name. He said he wasn't going to do nothing about it. I was treated like like ***

Zips Dry Cleaners - I delivered a vintage football Jersey that was next to new and they ruined it. The manager refused to provide his name. He said he wasn't going to do nothing about it. I was treated like like ***
This occurred at zips dry cleaning on Columbia Ave Lancaster PA.
1.0
Details
Customer service
Reliability
Staff
#1415404
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Zips Dry Cleaners - Please convey special thanks to Katia, Silver Spring, MD Zips, for extraordinary customer service! Thank you

My clothes received great care.
#1414507
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I placed order for dry cleaning son's pants on Tuesday November 20th at 10;30am left the store with receipt. Got home at 12 noon looked at my receipt discovered it states NO CREASES for my pants, I forgot to mention to the clerk. . I called the store spoke with young...
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1.0
I didn't like
  • Poor quality of service
#1406341
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I never ever heard of a dry cleaners losing your clothes , but this place. They should be put out of business. Warning..........don’t take your clothes there if you ever want to see them again. You have been warning.! Was waiting for clerk to retrieve my clothes,...
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2.5
#1399043
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Zips Dry Cleaners - Likely will ruin your garment and NOT care!

Zips damaged a blazer that they were intended to clean. They told me it wasn’t my fault or their fault but the manufacturer of the high end blazer I bought. The store owner gave me $2 and some change refund and then preceded to try to lecture me about how it wasn’t his fault his staff damaged my garment. When I told him it was clearly their fault he continued to tell me “I can’t help people if they don’t want to be helped” NEVER WILL USE THEM AGAIN!
1.0
Details
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff
#1359883
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I put 13 items in the Zip in Marlow Heights, MD at the end of July, 2018. I hadn’t used this cleaners in years and I didn’t look at any reviews (BIG MISTAKE). ALL of this clothes were brand new, some barely dirty, some never worn designer garments that I had just taken...
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Marlow Heights, Maryland
#1352839
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Contact Zips Dry Cleaners

Mailing Address:
ZIPS Franchising LLC
7500 Greenway Center Drive, Suite 400
Greenbelt, Maryland 20770
United States
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Zips Dry Cleaners Products and Services

At the beginning of April 2018, I brought my wife's sweater to the Lancaster Zips Dry Cleaners for dry cleaning. (The garment care label on the sweater stated that it was dry cleanable.) When I picked up the sweater a few days later, I found that it had been shrunken...
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Anonymous
Bill

Exactly the same thing happened to me. Same location and same manager, William Foramd.

WornHawk
WornHawk

Businesses and their managers sometimes make mistakes. Honorable businesses take responsibility for their mistakes and do what they can to make things right for their customer...

2.3
I liked
  • Price of ordinary dry cleaning of garments
I didn't like
  • Not taking responsibility for ruining my expensive sweater
#1334348
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