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Zips damaged a blazer that they were intended to clean. They told me it wasn’t my fault or their fault but the manufacturer of the high end blazer I bought. The store owner gave me $2 and some change refund and then preceded to try to lecture me about how it wasn’t his...
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1.0
#1359883
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I put 13 items in the Zip in Marlow Heights, MD at the end of July, 2018. I hadn’t used this cleaners in years and I didn’t look at any reviews (BIG MISTAKE). ALL of this clothes were brand new, some barely dirty, some never worn designer garments that I had just taken...
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Marlow Heights, Maryland
#1352839
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At the beginning of April 2018, I brought my wife's sweater to the Lancaster Zips Dry Cleaners for dry cleaning. (The garment care label on the sweater stated that it was dry cleanable.) When I picked up the sweater a few days later, I found that it had been shrunken...
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Anonymous
Bill

Exactly the same thing happened to me. Same location and same manager, William Foramd.

WornHawk
WornHawk

Businesses and their managers sometimes make mistakes. Honorable businesses take responsibility for their mistakes and do what they can to make things right for their customer...

2.3
I liked
  • Price of ordinary dry cleaning of garments
I didn't like
  • Not taking responsibility for ruining my expensive sweater
#1334348
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Zips Dry Cleaners - Bad service they are not cleaning the shirts.
Zips Dry Cleaning in Silver Spring Maryland on Tech Road is getting worse by the day. Almost each time I pick up my husband shirts they are still dirty. Today I dropped off 7 shirts and I told them to make sure to clean the neckline, sleeves and also to fix the broken...
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1.6
#1328785
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Every time I bring my clothes in there is always something ruined. T-shirts burned, black work cargo pants with white creases, black lettering on all my orange work shirts are now grey. The manager says put them in for redo and they charge me again. The black from the...
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1.0
Marlow Heights, Maryland
#1327301
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Zips Dry Cleaners - Alteration department needs help
Took two brand new suit pants to be hemmed. Both came back undone. One pair was ruined. Ruined my brand new (still have the tags on) suit pants. I only wanted them hemmed! They cut them off, started to hem them, pressed new seems into my pants, took out the stitching...
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1.0
I didn't like
  • Poor quality of service
#1290341
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My Calvin Klein suit was ruined at the Pittsburgh, PA - 3005 Banksville Rd., Pgh, PA 15216 location. Owner Cheryl refuses to reimburse me so I can replace the suit her staff ruined. It has been 3 weeks since I filed a complaint about my suit and she still has not try...
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#1283871
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Approximately 2 weeks ago my husband had a hunter green J.H. Bean shirt laundered and while sitting in a meeting at work he noticed that there appeared to be pinkish spots all over the shirt. He returned to the Germantown location that same day while wearing the shirt...
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1.0
I didn't like
  • Poor quality of service
  • Service and manager
  • Rude manager
#1270099
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Unfortunately, I recently had a terrible experience with the owner, Brad Vago. I was trying to understand why it takes Zips Dry Cleaner 1 week to put 1 button on a shirt. I dropped off the my shirt on Saturday, May 26th; however, it will not be ready for pick-up until...
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2.7
I didn't like
  • Owner
#1267556
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Contact Zips Dry Cleaners

Mailing Address:
ZIPS Franchising LLC
7500 Greenway Center Drive, Suite 400
Greenbelt, Maryland 20770
United States
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Zips Dry Cleaners - I want my stuff

Who is the owner or someone with some basic customer service skills of the zips in Woodbridge, va on miniville Rd . My cloths have been missing for almost 30 days I can’t get a straight answer from the supposeably manager there. Can some on please contact me
1.3
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Website
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